T&C's

Terms and Conditions

We are Natural Grower Ltd with our registered office at Home Farm, Holt Road, Medbourne, Leicestershire, LE16 8DS, England. These terms and conditions of sale (together with the separately available, Website Terms of Use, Website Privacy Policy, and Website Cookie Policy) tell you information about us and the legal terms and conditions on which we sell the products listed on our website www.naturalgrower.co.uk. Please read these terms and conditions carefully before ordering any products from the Natural Grower Ltd Site or over the telephone with our customer services team. These terms will apply to any contract between us for the sale of products to you. By ticking the box on a Natural Grower Ltd Site prior to placing your order with us which says "I Accept Natural Grower Ltd’ Terms and Conditions of Sale" or by placing an order over the telephone with our customer services team, you are agreeing to be bound by these terms. If you do not accept these terms and conditions, you will not be able to order any products from us. We may amend these terms from time to time. Every time you wish to order products, please check these terms to ensure that you understand the terms that will apply at that time. If you have any questions about these terms or need advice as to your legal rights, advice is available from your local Citizens’ Advice Bureau or Trading Standards Office. USE OF NATURAL GROWER LTD SITE Your use of the Natural Grower Ltd Site is governed by our Website Terms of Use, Website Privacy Policy, and Website Cookie Policy. PRODUCT IMAGES The images of products shown on the Natural Grower Ltd Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the actual colours of our products. The product you receive may vary slightly in colour from the image on your screen. YOUR STATUS
  1. You may only place an order through the Natural Grower Ltd Site or over the telephone with our customer services team if:
    1. you are legally capable of entering into binding contracts;
    2. you are at least 18 years old; and
    3. you are a consumer (this means that you are an individual purchasing the products outside the course of your business or trade).
  2. You confirm and agree that all products you order are for your own private and domestic use and are not for resale.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
  1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please ensure that you have checked your order at each page of the order process. Please note, once you have placed an order with us, we are unable to amend it.
  2. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email (sent to the email address that you have provided when placing your order) that confirms that we have received your order (the “Order Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Order Confirmation
  3. If we are unable to supply you with a product you have ordered, for example, if the product is out of stock or because of an error in the price on our website or inability to authorise your payment, we will inform you of this by email or telephone and the Contract will terminate. If you have already paid for the products, we will refund you the full amount as soon as possible.
  4. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation
  5. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
CANCELLATION RIGHTS
  1. As a consumer, you have a legal right to cancel a Contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel a Contract begins on the date you place your order and ends 14 calendar days from the day after you receive the product you have ordered.
  2. To cancel a Contract, please send an email to sales@naturalgrower.co.uk. Please include details of your order to help us identify it. We will send you an email to confirm we have received your notification of cancellation.
  3. If you cancel your Contract in accordance with the regulations, you will receive a full refund of the price paid for the product and original delivery charges but you will not receive a refund of the cost of returning the product to us.
  4. If we have already dispatched the product before you decide to cancel your Contract, you must return it to us as soon as possible and, in any event, within 7 calendar days of cancellation. You can return it by post to Natural Grower Ltd, Home Farm, Holt Road, Medbourne, Market Harborough, LE16 8DS. If you return a product by post, you will need to pay the costs of returning the product to us and obtain proof of posting.
  5. We will process your refund as soon as possible. If we have dispatched the product before you cancel the Contract, we will process your refund within 14 calendar days after the day on which we receive the product back. If we have not yet dispatched the product before you cancel the Contract, we will process your refund within 14 calendar days of your cancellation.
  6. If you only cancel the Contract in respect of some but not all of the products in an order, you will not be entitled to a refund of the delivery charge as our delivery charges are charged at a flat rate per order and not by weight.
  7. Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.
GOODWILL RETURNS AND REFUNDS
  1. In addition to your right to cancel a Contract as set out above, we also offer a goodwill returns policy.
  2. If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 14 calendar days from the date of dispatch. Please contact us to organise a return at sales@naturalgrower.co.uk.
  3. You can return a product by post to Natural Grower Ltd, Home Farm, Holt Road, Medbourne, Market Harborough, Leicestershire LE16 8DS. If you return a product by post, you will need to pay the costs of returning the product to us and obtain proof of posting.
  4. Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and obtain a proof of receipt.
  5. If you return a product under our goodwill returns policy, you will receive a full refund of the price paid for the product, but you will not receive a refund of the original delivery charges or the cost of returning the product to us.
  6. We will endeavour to process your refund within 14 Working Days of receiving the product back. For the purposes of this agreement, a Working Day is any day other than a weekend or bank holiday.
  7. If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product.
  8. Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.
DEFECTIVE PRODUCTS
  1. Nothing in these terms and conditions affects your legal rights in respect of products which are defective or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
  2. If you think that a product is defective or mis-described, please contact our Customer Service Team by using our Contact Details. One of our Customer Service Team will be able to advise you on how to return your goods.
  3. All returns for potentially defective products will be examined once they have been received by us and we will notify you if you are entitled to a refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 calendar days of the day we notified you via email that you were entitled to a refund for these products. If it is the case that we notified you that you are entitled to a refund, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.
REFUNDS
  1. We will usually refund any money due to you using the same method originally used by you to pay for your purchase.
  2. For the avoidance of doubt, exchanges are treated as a refund of the old product and a new purchase for the new product, so please be aware that you will see both of these transactions on your account.
DELIVERY
  1. Delivery will take place within 30 calendar days of the date of the Order Confirmation, save where a longer period is agreed between us. We will endeavour to fulfil your order by this estimated delivery date but we cannot guarantee this.
  2. If we do not deliver your product within these 30 calendar days or within the other time period agreed between us, you may cancel your order by contacting us using our Contact Details.
  3. If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions.
  4. Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.
  5. You will own the product once delivery is complete.
WARRANTY
  1. We warrant to you that any product purchased from us will be, for a period of 6 months from the date of delivery, of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.
  2. We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.
  3. Our liability for losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of our breach or they were contemplated by you and us at the time the Contract was formed.
  4. We do not exclude or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979; (d) for fraud or fraudulent misrepresentation; or (e) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  5. If you use any of our products for commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
PRICE AND PAYMENT
  1. The prices of the products will be as quoted on the Natural Grower Ltd at the time you place your order.
  2. These prices include (where applicable) VAT at the prevailing rate and include delivery costs.
  3. We may change our prices at any time but changes will not affect any order in respect of which we have already sent you an Order Confirmation.
  4. We will normally check prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing.
  5. We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
  6. Payment for all products must be by credit card, debit card or using PayPal. We accept Visa, Mastercard, American Express and Maestro.
  7. Online payments will be made within a secure environment. We use the latest encryption technology (SSL) to ensure that your transactions with us are private and protected. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the browser window frame and the website address will begin with “https://” to indicate that it has made a secure connection. Our payment system also complies with the Payment Card Industry Data Security Standard. We may provide details of your IP address, device attributes and payment method to third party fraud prevention companies to detect and prevent fraud and suspicious account activity. Your bank may request that you are screened using 3D Secure (“MasterCard SecureCode” or “Verified by Visa”) or by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.
  8. We require payment for products and any delivery charges in advance of delivery. Upon receiving your order we carry out a standard pre-authorisation check on your payment method (card or PayPal) to ensure there are sufficient funds to fulfil the transaction. We will take payment from your provided payment method when you submit your Order.
PERSONAL INFORMATION Where you have provided us with personal information, we will use this information to process your order and supply products to you. We will only use your personal information in accordance with our Website Privacy Policy. CHANGES TO THESE TERMS AND CONDITIONS
  1. We may amend these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements, market conditions, technology, payment methods or our system’s capabilities. The date at the bottom of this page will be amended each time these terms are updated.
  2. Each time you order products from us, the terms in force at the time of your order will apply to the Contract between us.
OTHER IMPORTANT TERMS
  1. We may transfer our rights or obligations arising under a Contract to another organisation but this will not affect your rights and obligations under these Terms.
  2. You may not transfer your rights or obligations arising under a Contract without our prior written consent.
  3. This Contract is between you and us. Other than in the case of a warranty which has transferred as above, no other person shall have any right to enforce any of its terms.
  4. If we do not insist upon strict performance of any of your obligations under these terms or if we do not enforce any of our rights against you, this shall not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations.
  5. Each of the clauses in these terms operates separately. If any court decides that any of them are unlawful or unenforceable, the remaining clauses will continue in full force and effect.
CONTACT DETAILS AND COMMUNICATIONS
  1. If you have any questions, comments or requests regarding these terms of sale, the Natural Grower Ltd Site or our products, please email us at: sales@naturalgrower.co.uk. Alternatively, you can call us on 0333 800 5450 or you can write to us at: Natural Grower Ltd, Home Farm, Holt Road, Medbourne, Leicestershire, LE16 8DS.
  2. Where these terms refer to or require us to contact you in writing, you agree that this includes by email. We may email you using the email address you provide to us when you place your order.
  3. After completing a purchase on the website you agree that you may receive an email from CusRev (an independent third-party organization) with an invitation for you to submit a review of your order. Customer reviews are very important for us and other customers, so we appreciate you providing reviews if possible.
  4. We hope that all our customers have an enjoyable and satisfying experience when shopping with us through all our channels. However, we realise that sometimes things can go wrong and that may mean a customer will want to complain. If you have a complaint, please contact us via our contact details set out above.
LAW AND JURISDICTION These terms and any claim or dispute arising in relation to a Contract will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.

LAST UPDATED November 2021

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Recommended by Lucy Hutchings of @shegrowsveg and author of “Get Up and Grow” and recommended by Anna Greenland of @annagreenland and author of "Grow Easy"